1. Subscription Cancellation
You may cancel at any time through the cancellation option provided by the Service, where available. Your subscription may remain active until the current billing period ends. Cancellation does not automatically mean a refund will be issued. After the period ends, the subscription will not renew unless you subscribe again and paid features may become unavailable. Contact support if you cannot cancel through the Service.
2. Refunds
Payments are generally non-refundable once a subscription period has started, except where a refund is required by law or where we determine one is appropriate. Requests may be considered for duplicate payments, incorrect technical charges, payment for a subscription that was not activated, or other billing errors attributable to TG Auto Forwarder. A request does not guarantee approval.
3. Refund Request
Contact support and provide your account email, transaction reference if available, payment date, amount charged and reason. We may request additional information to verify the transaction.
4. Duplicate Payments
If a technical or payment-processing error charged you more than once for the same subscription, contact support. After verification, a duplicate payment may be eligible for a refund.
5. Failed or Unsuccessful Payments
If payment fails or is declined, your subscription may not be activated or renewed. We are not responsible for extra fees, penalties, conversion charges or other charges imposed by your bank or payment provider. If money was deducted but the subscription was not activated, contact support with payment details.
6. Subscription Renewal
Where automatic renewal applies, a subscription may renew at the end of the billing period unless cancelled before renewal. You are responsible for cancelling before the next cycle. A successfully processed renewal may not be refundable unless it qualifies under this policy or applicable law.
7. Service Cancellation by TG Auto Forwarder
We may suspend or terminate accounts for Terms violations, misuse, unlawful activity, attempts to compromise the Service, fraud, third-party policy violations or security risks. Unless required by law, this does not automatically create a right to a refund.
8. Telegram-Related Issues
We are not responsible for Telegram account restrictions or bans, API limitations, service interruptions, functionality changes, restrictions imposed by Telegram or loss of access caused by Telegram. Third-party restrictions do not automatically qualify a subscription for a refund.
9. Service Availability
Maintenance, infrastructure problems, network failures, third-party outages, security incidents, updates and events outside our reasonable control may cause interruptions. Temporary interruptions do not automatically qualify for a refund.
10. Refund Processing
Approved refunds will generally be processed through the original payment method or provider where supported. Timing depends on the payment provider, bank, card issuer or other financial institution.
11. Payment Provider Policies
Third-party providers may have their own terms, refund procedures, processing rules, dispute procedures and timelines.
12. Chargebacks and Payment Disputes
If you believe a payment was incorrect, contact support before initiating a dispute or chargeback. We will review legitimate billing issues. Nothing here limits rights under applicable consumer protection laws.
13. Changes to Subscription Plans
We may modify plans, pricing, features or billing structures. Changes to future periods may be communicated through the Service and generally will not retroactively change a completed transaction unless required by law.
14. No Refund for Unused Features
Unless law requires otherwise, refunds are generally not provided solely because you did not use the Service, used only part of its features, stopped early, did not configure it after purchase or did not use jobs or connected accounts. Cancellation prevents future renewal but does not necessarily refund the remaining active period.
15. Contact
For payment, cancellation or refund requests, contact support through the Support section. Provide enough information to identify the transaction.
16. Changes to This Policy
We may update this policy. Changes will be reflected here with an updated “Last Updated” date. Continued use may be subject to the updated policy.
17. Contact Us
For questions about this policy, subscription cancellation or payment issues, contact our support team through TG Auto Forwarder. Thank you for using TG Auto Forwarder.